By accessing or using Kodama Travel (the "Platform"),
you agree to comply with and be bound by these terms and
conditions ("Terms"). If you do not agree to these
Terms, please do not use the Platform.
2. Description of Service
Kodama Travel owns and operates a marketplace platform
which enables travellers to search and book tours, and
tour operators to sell tours/experiences/acivities. The
tours are offered by third-party tour operators
("Operators"). Kodama Travel does not own, operate, or
control any tours.
3. Booking and Payment
3a. Booking Confirmation: When you book a tour through the Platform, you agree to provide accurate and complete information. The booking is confirmed when payment is successfully processed.
3b. Payment: Prices are listed in your chosen currency and include any applicable taxes. Payment methods accepted will be specified on the Platform.
3c. Cancellation and Refunds: Operators have their own cancellation policies, which are listed on their individual listing page. Refund eligibility and amounts are subject to the specific terms of the Operator.
4. Operator Responsibility
4a. Quality of Tours: Operators are responsible for the quality and delivery of the tours. Kodama Travel reserves the right to delist Operators who are found to mis-lead travellers over the accuracy and/or reliability of their tour information.
4b. Insurance: It is the Operator's responsibility to
carry appropriate insurance for the tours offered.
5. User Responsibilities
5a. Accuracy of Information: Users must provide accurate and truthful information when booking a tour. Kodama Travel is not responsible for any consequences resulting from inaccurate information.
5b. Code of Conduct: Users agree to behave responsibly and respectfully during tours. Kodama Travel reserves the right to suspend or terminate accounts for inappropriate behaviour.
6. Intellectual Property
All Kodama Travel generated content on the Platform, including text, images, and logos, is the property of Kodama Travel and is protected by intellectual property laws.
7. Liability and Disclaimers
Limitation of Liability: Kodama Travel is not liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of the Platform or the tours.
8. Privacy
Privacy Policy: The Kodama Travel Privacy Policy outlines how user information is collected, used, and disclosed. By using the Platform, you agree to the terms of the Privacy Policy.
9. Governing Law and Dispute Resolution
These Terms are governed by the laws of the United Kingdom, where Kodama Travel is registered. Any disputes arising from these Terms or the use of the Platform shall be resolved through arbitration in accordance with the rules of the United Kingdom.
10. Modification of Terms
Kodama Travel reserves the right to modify these Terms at any time. Users will be notified via email of any changes, and continued use of the Platform constitutes acceptance of the modified Terms
11. Contact Information
If you have any questions or concerns about these Terms, please contact us at hello@kodamatravel.com. By using Kodama Travel, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Supplier Terms of Services
1. Acceptance of Terms
By registering as a Supplier on Kodama Travel Your, you
agree to comply with and be bound by these terms and
conditions ("Terms"). If you do not agree to these
Terms, please do not register on the platform.
2. Supplier Registration and Account
2a. Eligibility: To become a supplier, you must provide accurate and complete information during the registration process. You must be legally able to carry out the experience you are offering and enter into contracts with Kodama Travel.
2b. Account Security: You are responsible for maintaining the customer confidentiality when they book with you, and do not share customer details with 3-rd parties without their consent.
3. Listing and Booking
3a. Listing Information: Suppliers are responsible for providing accurate and up-to-date information about your travel services, including but not limited to, descriptions, pricing, availability, and cancellation policies.
3b. Booking Confirmation: Suppliers agree to fulfill confirmed bookings as described in your listings. The booking is confirmed when payment is successfully processed.
4. Payments and Fees
4a. Pricing: Suppliers are responsible for setting and updating your own prices. Prices should include any applicable taxes.
4b. Commission Fees: Kodama Travel charges a commission on each booking. Details regarding commission rates and payment schedules is provided in the payment guideline.
4c. Payment Processing: Kodama Travel will handle
payment processing for bookings. Payments will be
transferred to the supplier's designated account after
deducting applicable fees.
5. Cancellation and Refunds
Cancellation Policies: Suppliers must clearly specify your cancellation policies, and these policies must be adhered to. Kodama Travel defaults to free cancellation within 24 hours of the trip start time.
6. Quality Assurance
Service Quality: Suppliers are responsible for providing high-quality services that meet or exceed the expectations set in your listings. Customer Reviews: Customers who have booked the trip may leave reviews and ratings. Suppliers are encouraged to address customer feedback and resolve any issues promptly. Suppliers have the right to flag false reviews
7. Compliance with Laws and Regulations
Suppliers must comply with all applicable laws and regulations, including those related to the provision of travel services, consumer protection, and data privacy.
8. Intellectual Property
Suppliers retain ownership of the content they upload to the platform but grant Kodama Travel a license to use, display, and promote the content on the platform. Suppliers should not use photos that they do not have the right to use.
9. Indemnification
Suppliers agree to indemnify and hold Kodama Travel and
employees harmless from any claims, losses, or damages
arising out of or in connection with the supplier's use of
the platform. Kodama Travel reserves the right to
terminate a supplier's account for violations of these
Terms or for any other reason at its discretion.
10. Modification of Terms
Kodama Travel reserves the right to modify these Terms at any time. Suppliers will be notified of any changes, and continued use of the platform constitutes acceptance of the modified Terms.
11. Contact Information
If you have any questions or concerns about these Terms, please contact us at hello@kodamatravel.com. By registering as a supplier on Kodama Travel, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Affiliate Terms and Conditions
These Terms and Conditions (“Terms”) govern the relationship between Kodama Travel (“the Company”, “we”, “us”, “our”) and the affiliate partner (“the Creator”, “you”, “your”). By participating in our affiliate programme, you agree to be bound by these Terms.
1. Eligibility and Participation
1.1 The Company reserves the right, at its sole discretion, to approve or reject any application to join the programme.
1.2 Participation in the programme does not constitute an employment relationship, partnership, agency, or joint venture between the Company and the Creator.
2. Brand Representation and Conduct
2.1 The Creator agrees to represent the Company in a professional, honest, and ethical manner at all times.
2.2 The Creator must not create, share, or promote content or engage in activities that may damage the reputation, values, or commercial interests of the Company.
3. Wildlife Welfare Policy
3.1 The Creator must not promote, support, or engage in any activities that are contrary to the Company’s Wildlife Welfare Policy, including but not limited to: - the exploitation, mistreatment, or abuse of wildlife; - harmful or unethical interactions with animals; - the promotion of unethical wildlife tourism practices or illegal wildlife trade.
3.2 All content produced in connection with the Company must align with responsible, ethical, and conservation-focused principles relating to wildlife and the environment.
4. Termination of Relationship
4.1 The Company reserves the right to terminate the Creator’s participation in the affiliate programme with immediate effect if the Creator: - acts in a manner that is inconsistent with the Company’s principles or policies; - breaches the Wildlife Welfare Policy - engages in behaviour that may reasonably be considered to cause reputational harm to the Company.
4.2 Upon termination, the Company reserves the right to withhold any unpaid commission relating to bookings that are under review or found to be in breach of these Terms.
5. Payment and Commission
5.1 Commission is payable only on completed and verified bookings made via the Creator’s approved tracking links or promotional codes.
5.2 Payments will be made on the Monday of the month following the month in which the booking has been completed, subject to compliance with these Terms.
5.3 The Company shall not be liable for payment delays resulting from incorrect or incomplete payment details provided by the Creator, or forces outside of our control.
6. Confidentiality
6.1 Any confidential or non-public information disclosed to the Creator, including but not limited to commission rates and business information, must not be disclosed to any third party without the Company’s prior written consent.
7. Amendments
7.1 The Company reserves the right to amend these Terms at any time. Continued participation in the programme following notification of any changes shall constitute acceptance of the amended Terms.
8. Governing Law
8.1 These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.