Help Centre

Kodama Travel is an online marketplace where you can discover and book a wide range of responsible travel experiences. We also offer bespoke tours to China and Borneo.

You can reach our customer support team by emailing us at: hello@kodmatravel.com , via Whatsapp, or the online form under Contact Us . We currently do not operate a customer support phone line. Please note, we NEVER call customers to discuss payment and booking details.

Yes. We partner directly with travel providers to offer competitive prices.

Select the experience you want and follow the easy checkout process. You'll receive a confirmation email with all the details.

For on-demand and custom tours, we will get back to you within 24 business hours.

Modification and cancellation policies vary by provider. Normally, you can cancel and modify for free within 24 hours through the booking portal that is sent to you via booking confirmation email. Check the specific terms on your booking confirmation. If the trip is cancelled by the supplier, often due to adverse weather, you will receive a full refund. Please note, we NEVER call customers to discuss payment and booking details.

You will receive a full refund if the booking is on-demand and there is no availability, or if the tour has to be cancelled by the supplier.

You do not need to create an account when making a booking. However, we do require your name, email address, and phone number at checkout so that we can be in touch if there are any changes to the booking. Some providers may require further information depending on the nature of the activity.

Custom tour are designed on demand based on your party size and requirements. They are priced as free📝 because the final price is quoted on demand. Designing the itinerary for you is free of charge, and there is no obligation from your end to book the tour after the price quote. The check out process is for enquiry only.

Yes, depending on availability. Some experiences allow last-minute bookings, while others require advanced notice.

Yes, your payments are secure with us. We use Stripe to process payments. We prioritise the protection of your personal and financial information. If you suspect of fraud, please let your bank and us know as soon as possible. We never ask for your pins, and we never call customers to take payments.

Kodama defaults to show all listings in British Pounds (£). You can select your desired currency from the header. You can select your desired checkout currency at the checkout page.

We believe in the ethos of regenerative travel, and actively seek to partner with conservation organisations so that tourism revenue supports conservation efforts. However, we do not always do so through volunteer or hands-on experiences. As conservationists, we understand that many of these activities require academic or professional training, and a one- or two-day volunteer activity does not always deliver the desired benefits. Sometimes, training can add an extra burden to local NGOs. Therefore, we prefer to support environmental and community initiatives through revenue generation.

You can find our Wildlife Welfare Guidelines here, co-created with World Animal Protection.

We are dedicated to minimising the environmental impacts of travel, whilst balancing the benefits tourism brings to destinations. Our platform actively seeks and promotes experiences that adhere to eco-friendly practices, and we donate £1 per trip to Just One Tree to restore our forests and seas. Many of our partners have their own programmes, and you can find these under the ‘About your host’ section under every trip.

We also recognise that how sustainable an operator can be also depends on the destination they operate from. For example, in some countries, EVs for long-haul travels are not possible due to limited charging facilities or difficult terrains. We do encourage our guests to reduce plastic use in-destination, particularly in some countries where waste-management capacities are limited.

Currently, we do not think carbon offsetting is an effective way to mitigate climate change. It is often used as a license to pollute. We prefer to partner with organisations that work directly on the ground for conservation and climate change mitigation.

We understand the importance of preserving and respecting the cultural diversity of the destinations we serve. We promote experiences that let travellers engage with local communities in a meaningful way. We work closely with regional partners to ensure tourism benefits stay local.

We do not support poverty tourism or 'human-zoo' experiences.

You can read our three-step curation process here.

We recognise that the journey towards ethical travel is not one that can be embarked upon alone. We are committed to fostering meaningful partnerships with NGOs, civil groups, institutions, creators, hotels/hosts, and businesses that are committed to responsible travel, particularly to eradicate animal exploitation in the tourism industry. We also have our B2B offerings, which you can check out here.

If you share the same vision and values, we would like to speak to you. Please get in touch with us at hello@kodamatravel.com or use our contact us page. We look forward to speaking to you.

If you are a tour operator or offer travel-related services, you may be eligible to list on our platform. Please register as a supplier and we will get back to you as soon as we can.